1736 Pettibone Lake Road
Highland, MI 48356
ph: 248-887-7236 • 800-252-6279
fax: 248-889-2355
alt: cell: 248-396-0095
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Alan begins by teaching eleven skills that employees master quickly for facilitating and participating in team meetings. It takes some time for them to develop a team where trust in one another and the group process becomes natural.
During this process Alan gives your employees workbooks and examples of customer service policies and systems that exemplify the art and science of customer service. During this training period your business service policies are not discussed; the group makes a commitment to avoid this.
Alan explains the signs to look for so that the group knows when they are ready to begin the process of developing systems, standards and training with the focal point on the needs of your customers. Customers are impressed with the treatment and service they receive.
You foster the right scenario for your employees to be trained. Your changes become the cornerstone for success forever. You get fees that are higher than your competitors.
Now is the time to capture market share. Authentic and exact customer service strategies can be your competitive edge.
When Alan teaches, people learn.
Alan’s proven formula for engaging your entire organization will have you leading your competitors.
Who should attend or sponsor Alan’s seminars?
CPA and legal firms may wish to sponsor a seminar for their clients: assist in new business endeavors, growing with sustained profits
Banks would find a seminar ideal for their clients
Chambers of commerce have found that Alan's seminars complement and enhance their agenda
Seminars can be customized for trade associations based on the needs of the group
Mall administrators - Alan's seminars will assist your clients in making their businesses a destination point
Main Street USA - Alan will work with your community to improve the image of your retailers and business operators
Educational institutions and government agencies can all benefit from this remarkable training
Please read: ALAN'S BIO
Please listen to: ALAN'S PODCASTS
1736 Pettibone Lake Road
Highland, MI 48356
ph: 248-887-7236 • 800-252-6279
fax: 248-889-2355
alt: cell: 248-396-0095
alan_bar