Perfect Patient Service Through the Team Process  

Patient service leaders

are not born, they are trained.

The challenge for most businesses is how to train employees to understand the process of effective meetings including trust in one another and the process itself, with nothing forced upon them.

Alan begins the eight part DVD series with corresponding workbooks by teaching eleven skills that staff members will quickly master for facilitating and participating in team meetings. In our work as consultants one of the key complaints from staff members is usually that staff meetings turn into gripe sessions or discussions on what they are doing wrong. It takes some time for them to develop a team where trust - in one another and the group process - becomes natural.

During this process Alan will give your staff members examples of customer service policies and systems that exemplify the art and science of customer service. During this training period the practice service policies are not discussed; the group makes a commitment to avoid this.

Alan explains the signs to look for so that the group knows when they are ready to begin the process of developing systems, standards and training with the focal point on the needs of your patients. Your patients will be impressed with the treatment and service they receive.

You foster the right scenario for your staff members to be trained. Your changes become the cornerstone for success forever. You get fees that are higher than your competitors.

Now is the time to capture market share. Authentic and exact patient service strategies can be your competitive edge.

When Alan teaches, people learn.

Alan’s proven formula for engaging your entire practice will have you leading your competitors.

Who should attend or sponsor Alan’s seminars?

• Dentists

• Office Managers

• Hygienists

• Receptionists

• Dental Assistants

• Insurance Administrators 

Please read: ALAN'S BIO

Please listen to: ALAN'S PODCASTS